
FAQ
Find Your Answers Here
How long does shipping take?
Shipping costs will vary depending on the shipping destination and the number of items that your purchase. The correct amount of shipping fee will show up at the checkout page.
How long will it take to ship my order?
Shipping typically takes 7–14 business days, depending on your location. In some cases, orders may arrive sooner.
What are the sizing specs of my order?
Each item (like jackets, pants, slippers, etc.) has its own size chart.
I'm having issues placing my order.
Sorry to hear that! Let’s fix it quickly. Here are a few things you can try:
Make Sure Your Payment Info is Correct.
Clear Your Cart & Try Again.
Try a Different Browser or Device.
Check Your Internet Connection. If none of these options work, contact us directly below!
I'd like to return or replace my order.
No problem! Here’s how returns or replacements typically work:
You can request a return or replacement within 30 days of receiving your item.
I'd like to cancel my order.
Orders can only be canceled before they are shipped. If your order has already been processed or dispatched, we won’t be able to cancel it—but you can still request a return once it arrives.
Couldn't Find Your Answer?
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